Collection and processing of personal data
Personal data is data that can be directly or indirectly attributed to you as an individual and that CrossMarket collects for the purpose of fulfilling the terms of the contract concluded with the individual or to contact him in the future, as well as to fulfill legal obligations.
We collect personal data of regular customers:
• if you provide your contact information (including name, social security number, postal address, telephone number, e-mail address, preferred method of communication) on our website or elsewhere (eg in a store);
• if you use our website, customer account information or cookies;
• when purchasing from our store or ordering from our online store, providing personal contact information or saving consumer preferences (in some sections of the page, CrossMarket may ask you to provide personal and personal information on a voluntary basis. other data); • when submitting a hire purchase application.
Collection of other data
We also collect anonymous data, i.e. data that cannot be attributed to a specific person (gender, age, language preference, location).
Use of personal data collected
We use the personal information we collect to inform CrossMarket customers about new products, campaigns and upcoming events. Customers who do not wish to receive information about our newsletter or products of potential interest to them can remove themselves from the audience's mailing list at any time.
In order to ensure better customer service, CrossMarket has the right to provide information about users to third parties who provide CrossMarket services and are bound by a confidentiality agreement. Third parties include, for example, our business partners, whose responsibilities include the delivery of goods purchased from the e-store or the provision of installment services.
CrossMarket stores the customer's personal data until the end of the loyalty agreement. Data that CrossMarket is required by law to retain (eg accounting data) is retained in accordance with the requirements established by law.
Modification of personal data collected
Personal data collected to identify and interact with the customer can be viewed, changed and supplemented in the "My information" section of the website.
If your email address (used as a CrossMarket username) changes, please let us know as the customer cannot change this information themselves.
Protection of personal data
CrossMarket takes all precautions (including administrative, technical and physical) to protect customers' personal data. Only authorized persons have access to the data processing and modification functions.
The customer has the right to demand the termination of the processing of his personal data, to receive information on the purposes for which his personal data is used, and also to demand the transfer of his personal data to himself or a third party in a widely used format. In order to prevent abuse of data and customer rights, applications can only be submitted in a form that allows the identification of the person submitting the application (the application must be digitally signed or presented in person at the office). We have the right to respond to such requests within 30 days.
A request to terminate data processing is considered to be an application for termination of a loyalty contract.
Security All personal data of customers who become known during the visit to the CrossMarket online store and when making purchases is considered confidential information.
The encrypted data communication channel with the banks ensures the security of the buyer's personal and bank data.
You also have the right to apply to the Data Protection Inspectorate or a court at any time to protect your data. The Data Protection Inspectorate is a government agency that you can turn to even if you need advice or assistance related to the protection of personal data.