Privacy Policy

Privacy Policy

CrossMarket is committed to protecting the privacy of its customers and users. With this in mind, we have established this Privacy Policy, which governs the collection, use, disclosure, transfer and storage of customer data. Our activities on the Internet comply with all applicable practices and the provisions of the relevant legislation of the European Union and the Republic of Estonia. Please read our privacy policy.

Collection and processing of personal data

Personal data is data that can be directly or indirectly attributed to you as an individual and that CrossMarket collects for the purpose of fulfilling the terms of the contract concluded with the individual or to contact him in the future, as well as to fulfill legal obligations.

We collect personal data of regular customers:

• if you provide your contact information (including name, social security number, postal address, telephone number, e-mail address, preferred method of communication) on our website or elsewhere (eg in a store);

• if you use our website, customer account information or cookies;

• when purchasing from our store or ordering from our online store, providing personal contact information or saving consumer preferences (in some sections of the page, CrossMarket may ask you to provide personal and personal information on a voluntary basis. other data); • when submitting a hire purchase application.

Collection of other data

We also collect anonymous data, i.e. data that cannot be attributed to a specific person (gender, age, language preference, location).

In addition, we may collect general information about customer activity in our stores and website. This data is collected and used so that we can provide customers with the most appropriate information, as well as information on which products, services and product groups are of most interest. For the purposes of this Privacy Policy, aggregate data is considered anonymous.

Use of personal data collected

We use the personal information we collect to inform CrossMarket customers about new products, campaigns and upcoming events. Customers who do not wish to receive information about our newsletter or products of potential interest to them can remove themselves from the audience's mailing list at any time.

In addition, we use the collected personal data to deliver goods and fulfill obligations to customers. By agreeing to the terms of the Privacy Policy, the customer grants CrossMarket the right to automatically process their data. You have the right to withdraw your consent to our website at any time by sending us a written statement in a reproducible form. Expression or withdrawal of consent shall not have retroactive effect.

In order to ensure better customer service, CrossMarket has the right to provide information about users to third parties who provide CrossMarket services and are bound by a confidentiality agreement. Third parties include, for example, our business partners, whose responsibilities include the delivery of goods purchased from the e-store or the provision of installment services.

CrossMarket stores the customer's personal data until the end of the loyalty agreement. Data that CrossMarket is required by law to retain (eg accounting data) is retained in accordance with the requirements established by law.

Modification of personal data collected

Personal data collected to identify and interact with the customer can be viewed, changed and supplemented in the "My information" section of the website.

If your email address (used as a CrossMarket username) changes, please let us know as the customer cannot change this information themselves.

Protection of personal data

CrossMarket takes all precautions (including administrative, technical and physical) to protect customers' personal data. Only authorized persons have access to the data processing and modification functions.

If you suspect that your personal information is being processed in violation of the provisions of this Privacy Policy, or if it is likely that your personal information will be leaked to third parties, please notify us immediately. This is the only way we can minimize the potential damage.

The customer has the right to demand the termination of the processing of his personal data, to receive information on the purposes for which his personal data is used, and also to demand the transfer of his personal data to himself or a third party in a widely used format. In order to prevent abuse of data and customer rights, applications can only be submitted in a form that allows the identification of the person submitting the application (the application must be digitally signed or presented in person at the office). We have the right to respond to such requests within 30 days.

A request to terminate data processing is considered to be an application for termination of a loyalty contract.

Security All personal data of customers who become known during the visit to the CrossMarket online store and when making purchases is considered confidential information.

The encrypted data communication channel with the banks ensures the security of the buyer's personal and bank data.

Privacy Policy Terms and Changes

By using our website or filling out a loyalty application, you acknowledge that you have read and agree to these terms. We reserve the right to change the general terms and conditions of the privacy policy, if necessary, by informing all regular customers, however, we will do our best to ensure that the privacy policy is always up-to-date and available to you on our website.

In case of any questions or problems related to the privacy policy or data processing, please contact us at

You also have the right to apply to the Data Protection Inspectorate or a court at any time to protect your data. The Data Protection Inspectorate is a government agency that you can turn to even if you need advice or assistance related to the protection of personal data.